TERMS AND CONDITIONS

1. RDSP is a business in the NPO & Public Benefit Industry.
2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 7 days and confirmed by way email.
3. Return and Refunds policy
In cases of mistaken transfers, RDSP will refund the client in full within 30 days.
4. Customer Privacy policy
RDSP shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal
information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569.
5. Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the RDSP bank account, the
details of which will be provided on request.
6. Card acquiring and security
Card transactions will be acquired for RDSP via PayGate (Pty) Ltd who are the approved payment gateway for all South African
Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the
website. Users may go to www.paygate.co.za to view their security certificate and security policy.
7. Customer details separate from card details
Customer details will be stored by RDSP separately from card details which are entered by the client on DPO PayGate’s secure site.
For more detail on DPO PayGate refer to www.paygate.co.za.
8. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is
South African Rand (ZAR).
9. Responsibility
RDSP takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,
customer service and support, dispute resolution and delivery of goods.
10. Country of domicile
This website is governed by the laws of South Africa and RDSP chooses as its domicilium citandi et executandi for all purposes under
this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
11. Variation
RDSP may, in its sole discretion, change this agreement or any part thereof at any time without notice.
12. Company information
This website is run by a NPO company based in South Africa trading as
Rural Development Support Program and with registration number 010-19ONPO and C O’Brien (Chairperson).
13. RDSP contact details:
Company Physical Address: Cathedral Place
12 Bouquet Street
Cape Town 8001
SOUTH AFRICA
Email: admin@rdsp.co.za

Telephone: Tel: 021 462 4555
Fax: 021 465 8338